(778) Correspondence Management Analyst

The role

The Correspondence Management Analyst oversees the full lifecycle of incoming and outgoing correspondence. This role involves intake, analysis, routing, tracking, and quality control using dedicated management systems to ensure compliance with DoD regulations and Agency policies.

What you will do

• Provide correspondence management services including intake, processing, tracking, and distribution.
• Execute administrative and operational programs in compliance with Federal and Agency regulations.
• Review Agency correspondence and task management systems daily.
• Receive, review, log, and process all incoming and outgoing correspondence.
• Assign tracking numbers and ensure timely routing to stakeholders.
• Manage classified and sensitive correspondence following security protocols.
• Assign tasks to Action Officers within one business day of receipt.
• Monitor correspondence through workflows and escalate delinquent tasks.
• Conduct quality reviews of correspondence packages for accuracy and compliance.
• Support the Records Manager in maintaining organized, auditable files.

Required qualifications

• Bachelor’s degree in business administration, Public Administration, Communications, Management, English, or a related field from an accredited institution.
• Minimum of 3–5 years of progressively responsible experience in correspondence management, administrative operations, or a related role within a Federal and/or Department of Defense (DoD) environment.
• Demonstrated experience managing the full lifecycle of correspondence.
• Strong working knowledge of DoD correspondence standards, formatting requirements, records management policies, and security classification protocols.
• Experience utilizing correspondence and task management systems to track requirements, deadlines, and approvals.
• Proven ability to proactively monitor suspense dates, identify risks or delays, and escalate issues to leadership.
• Exceptional attention to detail, organizational skills, and ability to manage multiple concurrent priorities.
• Use or knowledge Correspondence & Task Management System (CATMS).
• Strong written and verbal communication skills.

Before you apply

• Secret clearance required

About the company

Arlo Solutions (Arlo) is an information technology consulting services company that specializes in delivering technology solutions. Their mission is to meet the needs of customers and consultants by delivering quality, value-added solutions.