Software Technical Support Engineer (m/f/d)

The role

You will bridge the gap between software development and robotic performance. You will diagnose complex challenges, validate system features, and support engineering teams and operational partners.

What you will do

• Enhance and optimize core robotics software stack by integrating new hardware, drivers, and capability updates.
• Test and validate complete robotic platforms across communication layers including CAN bus, Ethernet, and wireless networks.
• Conduct hands-on verification in lab facilities and active field environments.
• Reproduce, investigate, and root-cause complex technical bugs.
• Build automated diagnostic scripts and testing utilities using Python or Bash.
• Provide technical guidance and troubleshooting support to internal teams and external customers during field deployments.
• Refine testing frameworks, verification checklists, and issue escalation workflows.
• Collaborate across cross-functional engineering groups to maintain integration across vehicle subsystems.

Required qualifications

• Practical experience testing, troubleshooting, and diagnosing integrated hardware, software, and robotics systems.
• Strong proficiency in C++.
• Hands-on experience using ROS 2 in development or testing environments.
• Practical knowledge of network and communication protocols such as CAN, Ethernet, TCP/UDP, and serial interfaces.
• Working knowledge of Linux operating systems, shell navigation, and diagnostic scripting in languages like Python or Bash.
• Familiarity with engineering tools such as Git, Docker, and packet analysis tools like Wireshark.
• Foundational understanding of embedded systems, microcontrollers, and sensor/actuator integration.
• A curious, systematic approach to problem-solving across both software logic and physical hardware components.
• Clear communication skills.
• Professional working proficiency in English.

Nice to have

• German language skills are a valuable asset

Benefits

• Competitive compensation package including a bonus opportunity
• 27 vacation days to start, increasing with tenure up to 30 days
• Employer-supported pension contribution
• Learning & development support and team events budget
• Employee discounts and flexible benefits budget via Probonio
• Hybrid working setup depending on role and team needs
• Structured salary bands, levelling framework, and bi-annual development conversations
• Referral bonus program
• Dog-friendly office
• Relocation support where applicable

About the company

ARX is a dual-use technology company that specializes in developing autonomous unmanned systems and sensors for the European defence sector. They develop systems to assist NATO Armies and civilian first responders.