Lead Service Engineering - Integrated Product Support & Field Service Engineering (m/f/d)

The role

You will build the analytical and operational foundation for how ARX systems are maintained, repaired and supported. This includes defining service requirements, establishing maintenance concepts, and responding to acute field demands.

What you will do

• Define and maintain service requirements in product development
• Establish an Integrated Product Support baseline
• Establish and track reliability and maintainability assurance
• Keep reliability assumptions, repair concepts, and design decisions traceable
• Define and validate hub readiness including personnel, tools, and spares
• Own technical service content and documentation
• Respond to acute technical demands in field service engineering
• Convert field evidence into prioritized product improvements
• Derive requirements and workshop specifications for tools and test equipment

Required qualifications

• Several years of experience in Service Engineering, Integrated Product Support, Integrated Logistics Support, reliability, maintainability or field-service engineering for complex electromechanical, r
• Experience defining service and support requirements during product development and participating in design reviews or technical release decisions
• Strong practical experience with maintenance concepts, LORA, task analysis, reliability analysis and repair-level definition
• The ability to translate failure data and operational experience into targets, maintenance actions, staffing needs, spares, tools and technical documentation
• Experience working with MTBF, MTTR, failure distributions, maintenance intervals or comparable reliability and maintainability measures
• Hands-on experience in technical diagnosis, field repair, commissioning or recovery of complex systems
• The ability to work across Product & Engineering, TSC, customer hubs, Training, Documentation, Commercial and Key Account
• Strong analytical and structured problem-solving skills

Benefits

• Competitive compensation package including a bonus opportunity
• 27 vacation days to start, increasing with tenure up to 30 days
• Employer-supported pension contribution
• Learning & development support and team events budget
• Employee discounts and flexible benefits budget via Probonio
• Hybrid working setup depending on role and team needs
• Structured salary bands, levelling framework, and bi-annual development conversations
• Referral bonus program
• Dog-friendly office
• Relocation support where applicable

About the company

ARX is a dual-use technology company that specializes in developing autonomous unmanned systems and sensors for the European defence sector. The company develops unmanned ground systems and sensors to assist NATO Armies and civilian first responders.