Junior ⁠Software Service Engineer

Kyiv. Posted a month ago

The role

You will keep software behind autonomous ground systems reliable and correctly configured. You will connect software, hardware, and user needs to support products in demanding operational environments.

What you will do

Configure systems, flash firmware, and support software-related service tasks.
Diagnose and resolve system issues onsite and remotely.
Provide practical technical support that helps users operate systems effectively.
Deliver technical training and explain system functionality.
Contribute to product improvements through bug fixes and software optimization.
Turn field feedback into practical updates with other teams.
Create and maintain clear technical and user documentation.
Travel to user locations across Ukraine to support system setup, maintenance, and issue resolution.

Required qualifications

Basic confidence working in a Linux environment.
Basic Bash knowledge and the ability to write simple scripts.
A practical, systematic approach to troubleshooting and problem-solving.
Clear, structured communication and the ability to explain technical information and user needs.
A dependable approach to completing clearly defined tasks and seeking support when needed.
Basic understanding of English and willingness to improve.
Curiosity, initiative, and a collaborative mindset.

Nice to have

A valid driving licence and experience driving a manual vehicle.
Experience in miltech, defense, software, technical support, or another technology-focused environment.
Basic knowledge of hardware systems and hardware troubleshooting.
Knowledge of C++

Benefits

Competitive salary and benefits package
Opportunity to work with a highly innovative, international, and dynamic team
Room for professional growth and development
Participation in the company's success, with access to regular events, knowledge exchange and meetups

About the company

ARX is a dual-use technology company that specializes in developing autonomous unmanned systems and sensors for the European defence sector. Their systems assist NATO Armies and civilian first responders.