Technical Client Success Specialist (f/m/d)

The role

You will act as the first point of contact for technical support requests in the Level 1 Triage team. You will triage, prioritize, and resolve incoming queries while escalating complex issues to specialist teams.

What you will do

• Act as the first point of contact for incoming technical support requests.
• Triage, categorize, and prioritize tickets to ensure efficient handling.
• Resolve straightforward technical issues and service requests.
• Perform initial troubleshooting and gather relevant information for investigations.
• Escalate complex issues to specialist teams when required.
• Maintain accurate case records and ensure SLA targets are met.
• Communicate professionally with clients and internal stakeholders.
• Contribute to process improvements and knowledge-sharing initiatives.

Required qualifications

• English is a requirement.
• Strong customer service and communication skills.
• Excellent organizational and time-management abilities.
• A problem-solving mindset with strong attention to detail.
• Ability to work effectively in a fast-paced environment.
• Basic technical troubleshooting skills and an interest in technology.

Nice to have

• Experience using ticketing or CRM systems is desirable.

Benefits

• Four-day Flexi-Week at full pay with one lighter or disconnected day per week.
• Hybrid working model.
• Monthly allowance to cover part of running costs.
• Furniture package to support setting up a workspace at home.
• Meal vouchers for lunch.
• Transportation voucher or card to commute to the office.
• Health and wellbeing initiatives.
• Learning and development via Awin Academy.
• Peer-to-peer recognition programmes.

Before you apply

• To be fully considered, please submit your CV in English.

About the company

Established in 2000, Awin is a company with a dynamic, social and inclusive culture. Awin is part of the Axel Springer group.