IT Service Desk Technician

The role

The technician serves as a primary point of contact for IT assistance to support NOAA’s Alaska Fisheries Science Center. This role involves customer service, ticket management, computer imaging and deployment, and secure equipment retirement.

What you will do

• Provide first-line technical support.
• Monitor and triage the Jira service desk queue.
• Keep tickets current with troubleshooting steps, progress, and resolution details.
• Route and reassign tickets to appropriate technicians.
• Follow published guidance, standard operating procedures, and knowledge base articles.
• Communicate clearly with users and team members.
• Image, configure, prepare, and issue computers.
• Securely wipe data from retired devices and prepare equipment for recycling.
• Keep the service desk, equipment staging areas, and other workspaces clean and organized.
• Assist with unpacking equipment, breaking down packaging, and recycling materials.

Required qualifications

• Ability to work onsite in Seattle and accommodate an early morning start.

Nice to have

• IT help desk, service desk, desktop support, or comparable customer-facing technical experience.
• Experience using Jira or another IT ticketing system.
• Experience imaging, configuring, and deploying computers.
• Familiarity with secure data wiping and equipment retirement procedures.
• Experience following technical SOPs and knowledge base documentation.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Retirement benefits
• Paid time off
• Paid holidays

Before you apply

• May assess application materials for technical depth, internal consistency, and hands-on experience through follow-up questions, skills assessments, or reference checks.
• Verification of education may be requested.
• Participants may be asked to temporarily disable virtual backgrounds during portions of the call.
• Misrepresentation or falsification may result in removal from further consideration.

About the company

A-TEK operates at the intersection of mission and innovation by applying deep domain expertise across federal markets. The company provides capabilities in application development, digital transformation, enterprise IT, and scientific services.