Regional HRSD Operations Lead - Europe

The role

This role oversees day-to-day HR operations across multiple European countries. You will manage regional service delivery performance, escalations, compliance, and continuous improvement for employees and managers.

What you will do

• Oversee end-to-end HR service delivery operations across assigned countries.
• Review and validate case resolution quality and policy application.
• Monitor and enforce case management standards and escalation protocols.
• Act as the primary escalation point for complex or high-risk HR matters.
• Drive compliance with country-specific employment laws and internal policies.
• Mentor a team of Employee Relationship Consultants.
• Standardize HR processes and implement process improvements.
• Partner with Payroll, Benefits, Legal, and Finance teams.
• Monitor vendor performance against SLAs and compliance requirements.
• Maintain audit-ready records for HR cases and compliance activities.

Required qualifications

• 7+ years of experience in HR operations or HR service delivery, including multi-country scope.
• Demonstrated experience leading HR service delivery teams and managing escalations.
• Strong knowledge of regional employment laws and HR compliance requirements.
• Proven experience managing case operations with defined KPIs and SLAs.
• Experience operating in a matrixed, cross-functional environment.
• Bachelor’s degree in Business, Human Resources, or related field (or equivalent experience).
• Fluency in English.

Nice to have

• Additional regional language(s)
• Experience in shared services, EOR, or global HR operating models
• Familiarity with HRIS and case management platforms (e.g., ServiceNow, Workday, Zendesk, Salesforce)
• Experience leading HR transformation, automation, or system implementations
• Professional certification (e.g., CIPD, SHRM, PHR/SPHR)

Benefits

• Country-specific benefits
• Flexible PTO
• Your birthday off
• A day to volunteer and give back to the organization of your choice
• Generous Parental Leave Program
• Growth and development opportunities with access to a top learning content provider

Before you apply

• This role will be subject to a background check under local law after an employment offer has been made.

About the company

Atlas HXM is a global workforce platform built on compliance. They provide Employer of Record (EOR), Agent of Record (AOR), payroll, and compliance capabilities.