Regional HRSD Operations Lead - APAC

The role

The Regional HR Service Delivery Lead manages end-to-end HR service delivery performance, governance, and execution across APAC and/or Middle East. This person leads HR service delivery specialists and acts as the primary escalation point for complex HR matters.

What you will do

• Oversee end-to-end HR service delivery operations across assigned countries
• Review and validate case resolution quality and policy application
• Monitor and enforce case management standards and escalation protocols
• Act as the primary first line escalation point for complex or high-risk HR matters
• Engage directly with Workers and Clients to investigate and resolve issues
• Drive compliance with country-specific employment laws and internal policies
• Mentor a team of Employee Relationship Consultants
• Manage team workload and performance against KPIs and SLAs
• Standardize HR processes and drive automation and process improvements
• Partner with Payroll, Benefits, Legal, and Finance for compliant execution

Required qualifications

• 7+ years of experience in HR operations or HR service delivery, including multi-country scope in APAC
• Demonstrated experience leading HR service delivery teams and managing escalations
• Strong knowledge of regional employment laws and HR compliance requirements
• Proven experience managing case operations with defined KPIs and SLAs
• Experience operating in a matrixed, cross-functional environment
• Bachelor’s degree in Business, Human Resources, or related field (or equivalent experience)
• Fluency in English

Nice to have

• Additional regional language(s)
• Experience in shared services, EOR, or global HR operating models
• Familiarity with HRIS and case management platforms (e.g., ServiceNow, Workday, Zendesk, Salesforce)
• Experience leading HR transformation, automation, or system implementations
• Professional certification (e.g., CIPD, SHRM, PHR/SPHR)

Benefits

• Country-specific benefits
• Flexible PTO
• Your birthday off
• A day for you to volunteer and give back to the organization of your choice
• Generous Parental Leave Program
• Growth and development opportunities with access to a top learning content provider

Before you apply

• This role will be subject to a background check under local law after an employment offer has been made
• References may be requested at the final stage of the process

About the company

Atlas HXM is a global workforce platform providing Employer of Record, Agent of Record, payroll, and compliance capabilities. The company is guided by a 'For People, by People' principle.