Employee Relationship Consultant

The role

This person will deliver HR support across Africa, Hong Kong, and Thailand. They will manage complex HR cases, provide compliance guidance, and support the employee lifecycle.

What you will do

• Manage and resolve complex or escalated HR inquiries and cases
• Serve as the point of ownership for issue resolution
• Provide guidance on non-standard HR scenarios
• Maintain accurate case documentation and ensure compliance with internal SLAs
• Apply country-specific employment laws, statutory requirements, and internal policies
• Provide HR guidance to employees and managers within the region
• Support compliance-related activities including audits and regulatory requests
• Partner with Payroll, Benefits, and Legal teams
• Support regional HR programs including performance cycles and benefits processes
• Identify trends in employee inquiries and recommend process improvements

Required qualifications

• 3–5+ years of experience in HR operations, HR shared services, or employee lifecycle support
• Experience managing complex HR cases or escalations in a multi-country environment
• Broad African country experience required
• Strong understanding of regional employment practices and compliance fundamentals
• Proficiency in HR systems and case management tools
• Professional working proficiency (or higher) in the primary language(s) of the supported region
• Strong attention to detail and ability to manage sensitive information

Nice to have

• Experience working within a tiered HR service delivery model
• Exposure to regional labor law frameworks (e.g., EMEA, LATAM, APAC)
• Experience collaborating with Payroll, Benefits, and Legal teams
• HR certification

Benefits

• Country-specific benefits
• Flexible PTO
• Your birthday off
• A day for you to volunteer and give back to the organization of your choice
• Generous Parental Leave Program
• Growth and development opportunities with access to a top learning content provider

Before you apply

• This role will be subject to a background check under local law after an employment offer has been made
• References may be requested at the final stage of the process

About the company

Atlas HXM is a global workforce platform built on compliance. They provide Employer of Record, Agent of Record, payroll, and compliance capabilities.