Box Office Manager, Chesapeake Baysox

The role

The Box Office Manager oversees day-to-day box office operations and generates ticket revenue. This person sells season tickets, group outings, and hospitality areas while managing staff and customer service at Prince George’s Stadium.

What you will do

• Manage day-to-day operations of the Chesapeake Baysox Box Office.
• Oversee ticket transactions, account management, and customer service needs.
• Assist customers with mobile and digital ticketing.
• Coordinate Box Office operations for home games and stadium events.
• Recruit, train, schedule, and supervise seasonal and game-day staff.
• Sell season tickets, partial plans, group outings, and hospitality areas.
• Prospect for new business through outbound calls, emails, and networking.
• Build relationships with businesses, schools, and community organizations.
• Document sales activity in CRM and ticketing systems.
• Oversee Box Office operations during home games and select events.

Required qualifications

• Bachelor’s degree required.
• Strong interest in sales and willingness to actively prospect and develop new business.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong customer service skills.
• Comfortable making outbound sales calls.
• Ability to work collaboratively as part of a team while also working independently.
• Strong computer skills, including proficiency with Microsoft Office applications.
• Ability to maintain professionalism when handling confidential customer and financial information.

Nice to have

• Previous experience in ticketing, sales, customer service, sports, entertainment, hospitality, or a related field
• Previous experience working with Tickets.com

Benefits

• Health, dental, and vision coverage
• HSA and FSA accounts
• Life and disability insurance
• Fertility and family planning benefits
• Employee assistance and discount programs
• 11 paid federal holidays
• Flexible unlimited time off (UTO)
• Generous 401(k) matching with immediate vesting
• Flexible career paths

About the company

Attain Sports was formed in 2021 and presents a sports and entertainment portfolio including the Chesapeake Baysox. The company brings a commitment to community engagement, customer service, and professional growth.