Strategic Account Director (West)

The role

You will drive expansion and retention opportunities across the Strategic customer base. You will lead engagement with customers to uncover upsell and retention opportunities by building relationships with key decision makers.

What you will do

• Engage with senior-level decision makers to identify and pursue growth opportunities within New Vertical accounts
• Drive renewal conversations and ensure successful commercial retention
• Provide timely and accurate weekly forecasts
• Steer complex pricing negotiations with key stakeholders
• Prepare and present data and trends to customers on platform usage and engagement
• Manage customer inquiries related to commercial aspects of agreements
• Partner cross-functionally with Customer Success, Deal Enablement, Legal, Finance and other internal teams

Required qualifications

• 7+ years of experience in a closing sales role; Account Management, Account Executive or as an outside sales person
• Experience building and owning executive-level relationships within Fortune 100 level accounts, particularly in Retail and E-Commerce
• Demonstrated strong competency around objection handling and creating alignment around product price / value
• Analytical account development strategy, using data to find opportunities and prove value
• Ability to think strategically about a customer’s goals and drive renewal & expansion opportunities through to close independently
• Entrepreneurial mindset and desire to define processes and build strategy
• Demonstrated experience consistently meeting and exceeding quota, with references
• Willingness to travel (up to 25%)

Nice to have

• Experience selling Email is strongly preferred
• Experience working in a SaaS, MarTech, AdTech or startup preferred

Benefits

• benefits

About the company

Attentive is the AI marketing platform for 1:1 personalization. It unifies SMS, RCS, email, and push notifications to deliver bespoke experiences.