Attentive
Senior Customer Success Manager, Strategic - East
New York, NY (Hybrid). Posted a month ago
The role
You will lead customer strategy for a portfolio of Strategic accounts to drive business outcomes and long-term growth. You will consult on lifecycle marketing strategy and coordinate with internal partners to align priorities and strengthen customer value.
What you will do
- Build and maintain strategic success plans with clear business goals and milestones.
- Advise customers on lifecycle marketing strategy across acquisition, engagement, conversion, and retention.
- Coordinate Account Management, Services, and technical and product partners.
- Develop relationships with executive sponsors, marketing leaders, and technical stakeholders.
- Lead business reviews and working sessions.
- Translate program performance into recommendations and business cases.
- Maintain accurate revenue and renewal forecasts.
- Identify expansion opportunities through customer goals and unmet needs.
- Translate customer feedback and integration needs into business requirements for product and technical partners.
- Help customers build knowledge and practices to sustain success.
Required qualifications
- 5+ years of experience in Customer Success or Account Management
- Strong understanding of lifecycle marketing and growth and retention strategies
- Experience collaborating with commercial, Services, product, and technical teams
- Strong analytical and commercial judgment
- Ability to influence stakeholders, navigate ambiguity and competing priorities
- Clear, confident communication with executive and operational audiences
- Strong organization and consistent follow-through
- Experience using Salesforce or a comparable CRM, customer success platforms, and reporting tools
Nice to have
- experience in marketing technology or SaaS
- depth in SMS or email
Benefits
- health & wellness
- equity
About the company
Attentive is an AI marketing platform for 1:1 personalization that unifies SMS, RCS, email, and push notifications. The company partners with more than 8,000 customers across 70+ industries.