Field Account Manager - Austin, TX

The role

You will serve as a software sales expert within a defined territory. You will own a transactional book of business to drive software adoption, advanced feature utilization, and revenue expansion across an established merchant base.

What you will do

• Grow revenue within an assigned book of merchants by increasing product adoption and upgrading software plans
• Use MEDDPICC sales methodology to identify and cross-sell software capabilities
• Execute an adoption-led sales motion using data and discovery conversations
• Manage a high-volume book of business including proactive outreach and renewals
• Consistently meet or exceed quarterly sales quotas
• Support carrier growth initiatives by ensuring merchants use software integrations
• Maintain an accurate pipeline and forecast reporting
• Drive new logo sales through co-selling motion with carrier partners

Required qualifications

• Candidates must be domiciled within the assigned territory (Austin, TX)
• Travel within the territory is required 4 days per week
• 2-3 years of demonstrated ability to grow a book of business through upsell, cross-sell, renewals, and increased product adoption
• Experience translating software capabilities into tangible business outcomes for SMB and mid-market customers
• Strong working knowledge of SaaS platforms, API-driven workflows, and e-commerce ecosystems
• Proven experience in driving user engagement with advanced features
• Ability to partner closely with Implementation and Product teams
• Sit for prolonged periods of time
• Utilize wrist and hands for a prolonged period of time
• Walk short distances
• Stand for short periods
• Speaking and conversing with others

Nice to have

• Top performance in prior role(s)

Benefits

• Flex Time Off policy
• 12 paid holidays
• 401k employer matching program
• Annual merit reviews
• Company events
• Office space with free drinks and snacks
• Weekly catered lunches
• Medical, dental, and vision plans
• Fitness center in the office with Tonal Mirrors, Pelotons, free weights, etc.
• Employee Assistance Program with up to 8 free mental health sessions
• Gym discounts
• Education reimbursement

About the company

Auctane is a team of shipping and software experts. The Auctane family includes ShipStation, ShipWorks, ShipEngine, ShippingEasy, Stamps, Endicia, Metapack, GlobalPost, and Packlink.