Service Specialist

The role

The Service Specialist I provides level-one support for customers within the Operations – Business Services Teams. This role involves performing administrative, clerical, and data entry tasks across internal operations databases.

What you will do

• Perform daily clerical tasks, precise data entry, ticket routing, and record management.
• Execute multiple core operational processes including tracking, issue resolution, and carrier communication.
• Pivot between different processes based on real-time volume demands.
• Input data and handle multiple tasks, ticket threads, and active workflows concurrently.
• Navigate digital workflows using internal software tools, Microsoft Office, and Salesforce.
• Ensure quality control and accuracy in data entry, customer logs, and system updates.
• Maintain professional written and verbal communication with customers, internal teams, and carrier partners.
• Maintain dependable attendance and effective time management to meet daily operational schedule demands.

Required qualifications

• High School Diploma
• 1+ years of administrative, clerical, data entry, or internal operations experience

Nice to have

• Fast typing speed paired with high accuracy
• Strong proficiency in navigating multiple computer applications, internal systems, Microsoft Office programs, and Salesforce platforms
• Proven experience in administrative duties, high-volume data entry, document control, and record maintenance
• Ability to switch priorities and workflows fluidly on short notice
• Strong organizational skills to prioritize tasks and multitask effectively
• High level of precision in reviewing data, entering records, and following procedural guidelines
• Excellent written and verbal communication skills
• Excellent track record of punctual attendance, dependability, and adherence to work schedules

Benefits

• HMO Medical Insurance with tiered Maximum Benefit Limit
• Comprehensive coverage for the employee and up to two dependents
• Dental Insurance
• Mental Health & Employee Assistance Program (EAP)
• Wellness Program
• Life Insurance
• Accidental Death and Dismemberment (AD&D) Insurance
• Meal and Clothing Allowance of up to 3,000 PHP per month
• Opportunity to earn extra wages through company contests and incentives
• 15 paid vacation days per year, with additional days increasing with tenure
• 15 paid sick days per year
• Observation of statutory national and local holidays

About the company

Auctane products enable hundreds of thousands of businesses to annually mail and ship billions of items. The Auctane family of mailing and shipping software products includes ShipStation, Stamps.com, ShipStation API, Metapack, GlobalPost, and Packlink.