Sales Specialist - Retention

The role

Customer Loyalty Representatives take inbound cancellation calls and make outbound calls to customers with failed subscription payments. They identify retention and upsell opportunities by aligning solutions with customer needs.

What you will do

• Take inbound customer cancellation calls and retain them as an Aura customer
• Make daily outbound calls to existing Aura customers with failed subscription payments
• Ensure a high level of customer satisfaction through proactive support and active listening
• Address customer concerns and provide solutions
• Master evangelizing Aura's story and mission to customers
• Consult with customers on best practices to better protect their online identity
• Identify retention and upsell opportunities by aligning Aura's Identity, Privacy and Security solutions with the customer's unique needs
• Proactively improve knowledge of industry best practices and recent events

Required qualifications

• 1-2 years of sales/retention experience (or equivalent experience) where you consistently meet/exceed performance metrics
• You love talking to people and are naturally engaging
• You're self-motivated and know how to push yourself to achieve goals
• You're a team player and know how to win within a team environment
• You are a self-starter, have a strong business acumen allowing you to think quickly and creatively on your feet to solve customer needs

Benefits

• competitive pay
• generous health and wellness benefits
• retirement savings plans
• parental leave

About the company

Aura and Qoria are organizations driven by personal experiences with identity theft and cyberbullying. Their AI-powered platform protects individuals, families, and 32k schools worldwide.