Senior Solutions Consultant

The role

A Senior Solutions Consultant will lead customer onboarding, platform implementation, and solution optimization. You will build customer relationships and align Automox solutions with evolving customer needs.

What you will do

• Lead customer onboarding, platform implementation, solution optimization, and performance reviews.
• Assess customer environments and build Automox policies, device groups, and patching workflows.
• Build customer trust through technical leadership and platform education.
• Partner with CSMs to address technical barriers and improve adoption.
• Investigate patching and endpoint issues and coordinate escalation to Support and Engineering.
• Maintain engagement documentation and create knowledge base articles, scripts, and technical guidance.
• Read, troubleshoot, and modify PowerShell or Bash scripts.
• Contribute scripts and software deployment content to Worklet and Third-Party Software catalogs.
• Improve service delivery and internal tooling.
• Contribute to shared technical projects and knowledge sharing.

Required qualifications

• 4+ years proven experience in a customer-facing technical role such as Systems Administration, Desktop Support, Solutions Engineering, or comparable technical IT role.
• Expert proficiency in at least one core OS—Windows, macOS, or Linux—including administration, configuration, troubleshooting, and update management.
• Proven production patch management experience, including deployment planning, testing, maintenance windows, reboot coordination, and failed-update troubleshooting.
• Skilled at diagnosing and resolving advanced technical issues, performing custom solutioning, and conducting root cause analysis.
• Experience working closely with support, engineering, and customer success teams.
• Hands-on experience with endpoint or configuration management tools such as Automox, MECM/SCCM, Intune, WSUS, Jamf, NinjaOne, ManageEngine, BigFix, Tanium, or Ansible.
• Clear communication with technical and business stakeholders, from SysAdmins to C-level executives.
• Ownership of engagements, competing priorities, and follow-through.

Nice to have

• Prior external consulting experience
• Familiarity with GitHub/Git, Jira, and customer success, CRM, or service delivery tools such as ChurnZero, Gainsight, Salesforce, or Rocketlane
• Experience writing original scripts, working with APIs, Python, or Go, and administering multiple operating systems

Benefits

• Competitive Salary
• Equity for Full-Time Employees
• 401K Match
• Flexible PTO, generous sick time policy
• Comprehensive Health Plans with generous employer contributions
• 100% Company-paid Short Term/Long Term Disability and Life Insurance
• Company HSA Contribution: $100-$200 per month based on tier
• $25 per month Lifestyle Spending Account
• Internet Reimbursement - $50/month
• $500 Home office stipend
• $10k Adoption Benefit
• Comprehensive Family Planning Covered on Meritian Medical Plan

Before you apply

• Must be able to pass a federal, state, county background check
• Complete a local in-person verification
• We are not able to sponsor work visas at this time
• We currently don't hire in California or New York metro

About the company

Automox is the cloud-native IT operations platform for modern organizations. It is trusted by more than 2,500 leading companies and MSPs worldwide.