Senior Product Manager, Payments

The role

A senior, hands-on Product Manager will take ownership of a defined area within WooCommerce Payments products and partner integrations. You will collaborate with engineering, design, support, and partnerships to improve merchant and shopper experiences.

What you will do

• Own product direction and execution for a key part of the payments product area
• Improve merchant and shopper experiences across onboarding, checkout, refunds, disputes, payouts, and reporting
• Reduce failures and friction, lower support volume, and improve product ratings
• Use data, support signals, and merchant feedback to decide what to work on next
• Work with priority payments partners like Stripe and PayPal to improve integrations
• Keep stakeholders aligned through clear writing and communication

Required qualifications

• 7+ years in product roles
• Senior IC experience owning complex problem spaces
• 4+ years in payments or fintech
• Strong product judgment
• Comfort working on critical, high-trust systems
• Ability to work deeply with engineers and designers on complex problems
• Strong analytical habits and a practical approach to metrics, dashboards, and instrumentation
• Clear written and verbal communication in a distributed, async environment

Nice to have

• experience with large or global launches
• Familiarity with WooCommerce, WordPress, or open-source ecosystems

Benefits

• fully-remote
• open vacation policy

About the company

Automattic is a distributed company with more than 1500 Automatticians behind WordPress.com, WooCommerce, Beeper, Tumblr, Simplenote, Jetpack, Longreads, and Day One. They aim to democratize publishing, commerce, and messaging.