Spécialiste du support client bilingue/ Bilingual Client Support Specialist

The role

The Bilingual Client Support Specialist provides daily customer-focused support to clients and dealer groups. This person acts as an internal point of contact to resolve issues, provide technical support, and manage account information.

What you will do

• Investigate concerns and inquiries.
• Determine the best course of action to resolve client issues.
• Manage inbound communications via phone and email.
• Manage outbound communications with clients on the Do Not Sell list.
• Coordinate with cross-functional departments to resolve technical, billing, or order fulfillment issues.
• Prepare and execute reports and presentations for employees and clients.
• Analyze reports and make recommendations to the Sales team.
• Take ownership of the accuracy of client account information in the CRM system.

Required qualifications

• Bilingual (French / English)
• Detailed oriented
• Customer focused
• Organized
• Self-motivated
• Sense of urgency to resolve and investigate issues
• College diploma
• Solid verbal/written communication skills
• MS Office experience, specifically Excel
• Strong customer service skills
• Strong analytical skills

Benefits

• Gym discounts
• Employee and Family Assistance program
• Virtual wellness events
• Conferences & training budget
• Regular internal training programs
• Financial planning with 3% matching Pension
• Competitive salary
• Annual bonus structure

Before you apply

• Use of artificial intelligence in the hiring process to screen, assess, or select applicants.

About the company

Autotradercanada is a Canadian leader in digital solutions for the automotive industry. It is part of the AutoScout24 group.