CRM Project Manager / Gestionnaire de projets CRM -

Quebec (Canada); Toronto, ON (Canada) . Posted 26 days ago

The role

The CRM Project Manager plans, implements, and manages CRM-related projects. You will collaborate with internal teams to define customer needs, implement CRM solutions, and oversee timelines and resources.

What you will do

Send welcome emails to plan kickoff and pre-launch meetings
Gather information for project analysis meetings
Update project cards and send requests to internal teams
Develop project plans and CRM strategies
Collaborate with activation, training, and data teams to meet deadlines
Identify and mitigate project risks
Perform QA and tests on databases, imports, and integrations
Provide post-delivery support to internal teams and customers
Validate configurations one month post-delivery

Required qualifications

Experience in the automotive industry
Experience in Project management
Experience in customer support
Fluency in English and French
Analytical skills
Experience in customer support software
Strong customer focus
Organizational skills
Respect for others
Adaptable to change
Excellent communication skills
Problem-solving skills

Benefits

Gym discounts
Employee and Family Assistance program
Virtual wellness events
Conferences & training budget
Regular internal training programs
Financial planning with 3% matching Pension
Competitive salary
Annual bonus structure

Before you apply

We use artificial intelligence in our hiring process to screen, assess, or select applicants

About the company

Trader is a Canadian leader in digital automotive solutions. Its brands include AutoTrader.ca, AutoSync, Dealertrack Canada and CMS.