Business Analyst - Dealertrack

The role

You will support Dealertrack lender clients across implementation, testing, production support and platform changes. You will act as a bridge between lenders and internal teams to investigate issues, clarify requirements and validate solutions.

What you will do

• Act as a primary functional contact for lender testing and production-related issues.
• Reproduce reported issues and compare actual behaviour against requirements and business rules.
• Determine if issues relate to configuration, data, expected behaviour or product defects.
• Support lender UAT, PVT, SVT and post-launch validation activities.
• Participate in lender setup, discovery, implementation and solution discussions.
• Capture decisions, actions and requirements in implementation documentation.
• Create and maintain lender-specific business-rule references, mappings, calculators and rate sheets.
• Support investigation of production incidents by providing business-rule interpretation and validation support.
• Coordinate lender and client access requirements, roles and approvals.
• Support Product during discovery and preparation of lender initiatives.

Required qualifications

• 4+ years’ experience in business analysis, implementation or functional support within a client-facing technology environment.
• Bachelor’s degree in business, computer science, or related area.
• Ability to investigate issues, interpret business rules and compare system behaviour against agreed requirements.
• Experience supporting testing and validation activities, documenting results and confirming solutions meet acceptance criteria.
• Ability to clarify requirements, dependencies and risks, and maintain accurate business and implementation documentation.
• Strong communication and coordination skills.
• Attention to detail when maintaining business rules, mappings, production materials and change history.

Nice to have

• Familiarity with lending or financial services workflows

Benefits

• Gym discounts
• Employee and Family Assistance program
• Virtual wellness events
• Conferences & training budget
• Regular internal training programs
• 3% matching towards your pension
• Multiple forms of income protection

Before you apply

• We use artificial intelligence (“AI”) in our hiring process, including to screen, assess, or select applicants for this position.

About the company

TRADER brings together AutoTrader.ca, AutoSync, Dealertrack Canada and CMS, supporting automotive retail and financing across Canada. Dealertrack Canada connects automotive dealers and lenders through technology.