Client Success Manager (SaaS) - Bilingual Preferred

Maidenhead, England, United Kingdom; UK - Remote. Posted 22 days ago

The role

The Client Success Manager acts as a customer advocate and company representative. You will nurture client relationships, drive platform adoption, and manage client health to ensure retention and expansion.

What you will do

Nurture and grow relationships with client stakeholders
Maintain client momentum after launch to increase platform adoption
Serve as a trusted advisor on use-case, product functionality and program recommendations
Perform regular review-and-planning sessions with client stakeholders
Ensure clients understand and utilize products through training
Provide marketing with referenceable customers and data-rich trends
Create strategies to drive customer adoption, retention, and expansion
Act as the voice of clients to drive process and product improvements
Assist Account Managers with growth plans and at-risk mitigation
Own the overall health of assigned Client Accounts

Required qualifications

1-3 years in a customer-facing role with an Enterprise SaaS company or supplier management with a large organization
Fluent in German and English, both verbally and in writing
Bachelor’s Degree or equivalent work experience
Excellent interpersonal, verbal, and written communication skills
Highly organized, collaborative, responsive, and proactive
Past success mastering new, complex technologies, processes, and concepts and training / mentoring others

Nice to have

Customer Success or Account Management preferred
Experience with the Microsoft Office suite, SFDC, CRM tools, and JIRA
PMP
Background in HSE or Procurement preferred
Fluency in Spanish, Portuguese, German, Italian, Norwegian, or Polish

Before you apply

Requires full working rights in England without current or future sponsorship

About the company

Avetta builds a global community of hiring clients and suppliers through a unified platform that streamlines compliance, prequalification, safety and performance benchmarking. The company uses AI-driven insights and human expertise to manage risk and strengthen supplier reliability.