Guest Services Representative - *$500 SIGN-ON BONUS!*

The role

Guest Services Representatives provide high-touch customer service to residents and guests at residential communities. They manage day-to-day operations, handle resident needs, and assist with sales and leasing efforts.

What you will do

• Anticipate and address residents' needs
• Provide high-touch customer service to residents and guests
• Recognize VIPs, returning guests, corporate clients, and special occasions
• Maintain up-to-date reservations with detailed notes
• Walk suites prior to guest arrival to ensure brand standards
• Communicate with residents and guests via email, phone, and face-to-face
• Coordinate with management, maintenance, and housekeeping
• Manage day-to-day operations including key cards, package logging, and check-in/out
• Service the coffee station
• Assist with sales efforts and leasing assistance

Required qualifications

• Face-to-face customer service experience in the hospitality industry
• Strong interpersonal and relationship building skills
• Professional verbal and written communication skills
• Detail orientation and excellent organizational skills
• Ability to problem solve
• Ability to work independently as well as in a team environment

Nice to have

• Travel, relocation, corporate housing, or multifamily industry experience
• Prior experience in a leasing or sales role
• Yardi and/or Orion experience

Benefits

• Fun, positive, and collaborative work environment
• Robust training program and ongoing professional development opportunities
• PTO
• Medical
• Vision
• Dental
• 401k
• Paid Birthday Time Off
• Participation in regular drives and fundraisers
• Paid Volunteer Time Off
• Complimentary furnished apartment stays at any AVE location nationwide for personal travel
• Potential for long-term career advancement

Before you apply

• Must sign an offer letter by 11/30/26 to be eligible for the sign-on bonus

About the company

AVE is a brand of Korman Communities, a fifth-generation, family-owned-and-operated real estate company. They offer flexible living solutions including fully furnished apartments for month-to-month stays and unfurnished apartments for longer lease terms.