Guest Services Associate

Philadelphia, Pennsylvania. Posted 3 months ago

The role

Guest Services Associates act as the face of AVE to provide service to residents, clients, and visitors. You will manage day-to-day property operations, build resident relationships, and assist with sales efforts.

What you will do

Set a first impression for residents, clients, prospects, and visitors
Anticipate and address residents' needs
Provide high-touch customer service to residents and guests
Recognize VIPs, returning guests, corporate clients, and special occasions
Maintain up-to-date reservations with detailed notes
Walk suites prior to guest arrival to ensure brand standards
Communicate with residents and guests via email, phone, and face-to-face
Coordinate with management, maintenance, and housekeeping teams
Perform day-to-day operations including creating key cards, logging packages, and check-in/out procedures
Assist with sales efforts by greeting prospects

Required qualifications

Must have face-to-face customer service experience
Experience working as part of an onsite 24/7 operation
Strong interpersonal and relationship building skills
Professional verbal and written communication skills
Detail orientation and excellent organizational skills
Ability to problem solve and proactively alleviate potential resident concerns
Ability to work independently as well as in a team environment

Nice to have

Hospitality, travel, relocation, corporate housing, or multifamily industry experience
Yardi and/or Oscar experience

Benefits

Fun, positive, and collaborative work environment
Robust training program and ongoing professional development opportunities
PTO
medical
vision
dental
401k
Paid Birthday Time Off
Paid Volunteer Time Off
Complimentary furnished apartment stays at any AVE location nationwide for personal travel
Potential for long-term career advancement

About the company

AVE is a brand of Korman Communities, a fifth-generation, family-owned-and-operated real estate company. They offer flexible living solutions including fully furnished apartments and contemporary unfurnished apartments.