Avebykormancommunities

Guest Services Representative - *$500 SIGN-ON BONUS!*

White Plains, New York. Posted a month ago

The role

Guest Services Representatives act as the face of AVE to provide service to residents, clients, and visitors. You will manage day-to-day community operations and build relationships with residents in a luxury flexible-stay residential community.

What you will do

  • Anticipate and address residents' needs
  • Provide high-touch customer service to residents and guests
  • Recognize VIPs, returning guests, corporate clients, and special occasions
  • Keep reservations up-to-date with detailed notes
  • Walk suites prior to guest arrival to ensure brand standards are met
  • Communicate with residents and guests via email, phone, and face-to-face
  • Coordinate with management, maintenance, and housekeeping regarding move-ins, move-outs, make-readies, and work orders
  • Create key cards, log packages, and handle check-in and check-out procedures
  • Service the coffee station
  • Assist with sales efforts by greeting prospects

Required qualifications

  • Face-to-face customer service experience in the hospitality industry
  • Strong interpersonal and relationship building skills
  • Professional verbal and written communication skills
  • Detail orientation
  • Excellent organizational skills
  • Ability to problem solve
  • Ability to work independently as well as in a team environment

Nice to have

  • Travel, relocation, corporate housing, or multifamily industry experience
  • Yardi and/or Orion experience

Benefits

  • Fun, positive, and collaborative work environment
  • Robust training program and ongoing professional development opportunities
  • PTO
  • Medical
  • Vision
  • Dental
  • 401k
  • Paid Birthday Time Off
  • Paid Volunteer Time Off
  • Complimentary furnished apartment stays at any AVE location nationwide for personal travel
  • Potential for long-term career advancement

About the company

AVE is a brand of Korman Communities, a fifth-generation, family-owned-and-operated real estate company. They offer flexible living solutions including fully furnished apartments for month-to-month stays and contemporary unfurnished apartments.