Guest Services Representative (Part-Time)

The role

Guest Services Representatives provide customer service to residents, clients, and visitors at residential communities. They manage day-to-day operations, handle reservations, and assist with sales efforts.

What you will do

• Set a first impression to residents, clients, prospects, and visitors
• Anticipate and address residents' needs
• Provide high-touch customer service to residents and guests
• Recognize VIPs, returning guests, corporate clients, and special occasions
• Keep reservations up-to-date with detailed notes
• Walk suites prior to guest arrival to ensure brand standards are met
• Communicate with residents and guests via email, phone, and face-to-face
• Coordinate with management, maintenance, and housekeeping teams
• Perform day-to-day operations including creating key cards, logging packages, and check-in/out procedures
• Assist with sales efforts by greeting prospects

Required qualifications

• Face-to-face customer service experience in the hospitality industry
• Strong interpersonal and relationship building skills
• Professional verbal and written communication skills
• Detail orientation and excellent organizational skills
• Ability to problem solve and proactively alleviate potential resident concerns
• Ability to work independently as well as in a team environment

Nice to have

• Travel, relocation, corporate housing, or multifamily industry experience
• Yardi and/or Orion experience

Benefits

• Fun, positive, and collaborative work environment
• Robust training program and ongoing professional development opportunities
• PTO, medical, vision, dental, and 401k (permanent full-time roles only)
• Paid Birthday Time Off (permanent part-time and full-time roles only)
• Participation in regular drives and fundraisers
• Paid Volunteer Time Off (permanent part-time and full-time roles only)
• Complimentary furnished apartment stays at any AVE location nationwide (permanent part-time and full-time roles only)
• Potential for long-term career advancement

About the company

AVE is a brand of Korman Communities, a fifth-generation, family-owned-and-operated real estate company. They offer flexible living solutions including fully furnished apartments for month-to-month stays and unfurnished apartments for longer lease terms.