Operations Support Analyst

About the job

As an Operations Support Analyst, you will: - Provide technical support to end users on various technical issues and problems relating to hardware and software. - Responds, documents, resolves or escalates incidents, change request or service tickets in a timely manner in accordance to Service Level Agreements. - Uphold the service level requirements and strives for continuous service improvement by providing quality technical support to end users. - Might be required to be on standby with on-call availability, varied shifts including nights, weekends and holidays. - Able to identify interdependencies when analysing problems and developing creative solutions with supervision. - Displays a…