Customer Success Manager

About the job

About the position:  The Customer Success Manager (CSM) will be responsible for generating repeatable strategy of technology adoption for AvePoint customers. You must be able to understand the full sales cycle from both a sales and technical strategy perspective to liaise between internal and external stakeholders, such as customers, account managers and technical support engineers.   Key responsibilities: - Driving customer enablement through positive business outcomes that strengthen adoption, improve customer retention, and increase satisfaction - Developing and maintaining long-term relationships with key accounts; coordinating support efforts and organizing solution delivery whilst…