Senior UX Designer #379

The role

This person will guide UX design practices across the Ministry of Social and Family Development (MSF) cluster. The role involves hands-on design and leading cross-ministry initiatives with senior stakeholders.

What you will do

• Guide UX design practices across the MSF cluster
• Lead cross-ministry initiatives
• Work with senior stakeholders across multiple projects and teams
• Work across multiple concurrent projects with ITG teams
• Collaborate with vendors and external partners on ministry systems
• Interface with stakeholders from policy, operations, and technology teams
• Facilitate design workshops, critique sessions, and collaborative design activities
• Mentor and develop design talent
• Translate business objectives into user-centered design solutions

Required qualifications

• 8+ years of progressive UX/UI design experience
• At least 3 years in a senior or lead capacity
• Proven track record of leading design initiatives across multiple projects simultaneously
• Demonstrated experience working with senior stakeholders and C-level executives
• Portfolio demonstrating product thinking, strategic leadership, design process, and measurable impact
• Experience with design research methodologies and usability testing tools
• Expert proficiency in design tools
• Strong understanding of responsive design, design systems, and component libraries
• Familiarity with front-end technologies (HTML, CSS)
• Ability to collaborate effectively with developers
• Exceptional presentation and communication skills
• Strong interpersonal skills

Nice to have

• Experience in government, enterprise, or large-scale organizational settings
• Balances strategic vision with hands-on execution
• Ability to harmonise between product thinking and design
• Comfortable operating with ambiguity and establishing practices in a maturing design function
• Curiosity about social services, policy, and public sector challenges
• Demonstrates empathy for both end users and internal stakeholders
• Collaborative mindset
• Values impact over perfection

Before you apply

• Submit Resume/CV highlighting relevant experience
• Submit Portfolio demonstrating UX process, stakeholder engagement, and design outcomes
• Submit Brief statement (300-500 words) describing approach to establishing UX practices in a complex organizational environment

About the company

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