Maintenance Project Manager

About the job

Overview As a Customer Service Manager, you will be responsible for managing post-implementation support and maintenance activities for IT systems and applications. You will work closely with support teams, cross-functional teams, external vendors, and customers to ensure the smooth operation, maintenance, and continuous improvement of systems after go-live. The role requires strong coordination, stakeholder management, and problem-solving skills to deliver quality service and customer satisfaction. What You Will Be Doing - Coordinate and manage Change Requests (CRs), including scope confirmation, effort estimation, prioritization, and implementation planning. - Track maintenance activities,…