Technical Customer Success Manager

About the job

About the position: The Customer Success Manager (CSM) will be responsible for generating repeatable strategy of technology adoption for AvePoint customers. You must be able to understand the full sales cycle from both a sales and technical strategy perspective to liaise between internal and external stakeholders, such as customers, account managers and technical support engineers. Key responsibilities: - Developing business value assessment program by creating customer success metrics to support product on-boarding, product adoption as well as customer retention and satisfaction goals - Developing and maintaining long-term relationships with key accounts; coordinating support efforts and…