Student Success Coordinator

The role

The Student Success Coordinator supports students from onboarding through graduation. The role focuses on retention, certification completion, and academic persistence through student engagement and accountability.

What you will do

• Actively manage a student caseload and meet defined performance metrics
• Serve as a consistent point of contact and advocate for assigned students
• Build strong relationships that foster trust, accountability, and follow-through
• Proactively identify and address barriers to persistence and certification completion
• Support students with attendance, academic standing, and program navigation
• Drive certification outcomes through early intervention, consistent follow-up, and milestone tracking
• Partner with Academic leadership and instructors to monitor student progress
• Support students with resource referrals, accommodations, and escalation pathways
• Document all student interactions and outcomes in CampusNexus and other systems
• Support or facilitate workshops, certification readiness initiatives, alumni events, and career fairs

Required qualifications

• High School Diploma or GED
• 1–2+ years of experience in student services, advising, admissions, recruiting, workforce development, or a related role
• Strong ability to motivate, influence, and hold students accountable
• Excellent communication skills
• Strong organizational and problem-solving abilities
• Comfortable working in a metrics-driven, performance-focused environment
• Proficiency with Microsoft Office (Excel, Outlook, Teams, etc.)

Nice to have

• Associate or Bachelor’s degree
• Experience in a proprietary (for-profit), post-secondary education environment
• Background in admissions or sales
• CampusNexus experience

Benefits

• 401(k) with company match
• Comprehensive health, dental, and vision insurance
• Life insurance options
• Paid parental leave
• Paid time off (PTO)
• Tuition reimbursement
• Employee Assistance Program (EAP)

About the company

The Aviation Institute of Maintenance (AIM), established in 1969, is a premier institution dedicated to advancing the field of aviation maintenance through exceptional education and training. It has 15 campuses nationwide.