Collections Representative I

The role

The Collections Representative contacts high risk and delinquent accounts to resolve delinquency and prevent losses. This role involves skip tracing, contacting debtors via telephone, email, or mail, and processing repayments and refunds.

What you will do

• Perform skip tracing to contact the debtor
• Research each account using company records and Internet resources
• Contact debtors by telephone, email or mail
• Develop collections methods to achieve company financial goals
• Work with team members to create ways to bring in revenue
• Solve problems and create solutions that bring revenue
• Process repayments and refunds
• Meet defined department goals and activity metrics
• Follow up on promise to pay and payment commitment accounts
• Perform additional duties as assigned

Required qualifications

• High school diploma
• 1+ years of Customer Service or Collections Experience
• Excellent communication and negotiation skills (written and oral)
• Patience and ability to manage stress
• Proven ability to overcome obstacles and get results
• Ability to work independently
• Ability to adapt to a fast-changing environment
• Self-disciplined and capable of identifying and completing critical tasks independently with a sense of urgency

Nice to have

• Entrepreneurial mindset

Benefits

• 18 days PTO
• 11 Holidays (8 company recognized & 3 floating holidays)
• 16 hours per year of paid Volunteer Time Off (VTO)
• Competitive Healthcare
• High Deductible Heath Plan Option with $0 monthly premium for teammate-only coverage
• Dental Base Plan Coverage
• 100% AvidXchange paid Life Insurance
• 100% AvidXchange paid Long-Term Disability
• 100% AvidXchange paid Short-Term Disability
• Employee Assistance Program (EAP)
• Onsite Health Clinic with Atrium Health
• 401(k) Match: 100% match on the first 3% of your salary, plus 50% match on the next 2%

Before you apply

• Must be currently authorized to work in the United States on a full-time basis
• AvidXchange does not provide sponsorship for employment-based work visas for this position

About the company

AvidXchange is a provider of accounts payable automation software and payment solutions for middle-market businesses and their suppliers. Founded in 2000 in Charlotte, NC, it has over 1,300 teammates working across the U.S. or remotely.