Supplier Retention Representative

The role

You will support suppliers by resolving inquiries and providing product education for E-payment solutions. You will manage low-dollar spend accounts and use consultative guidance to contribute to retention and revenue goals.

What you will do

• Respond to supplier inquiries via phone, email, and other channels
• Provide consultation to help suppliers understand and optimize E-payment solutions, processes, and timelines
• Engage in consultative sales practices to enhance retention and identify revenue opportunities
• Identify emerging trends and insights based on supplier interactions
• Handle escalated supplier issues and collaborate cross-functionally
• Partner with internal teams to support supplier-facing initiatives and identify process improvements
• Manage low-dollar spend accounts ranging from $0 to $500,000

Required qualifications

• 1–3 years of experience in a customer-facing or customer service role
• Strong verbal and written communication skills
• High attention to detail, organization, and accuracy
• Proficiency with Microsoft Outlook, Excel, Word, and CRM systems such as Salesforce
• Self-motivated and disciplined
• Strong problem-solving abilities and creative thinking
• Ability to build and maintain strong supplier relationships
• Analytical mindset with the ability to interpret data and trends
• Adaptability to evolving processes and tools
• Ability to present solutions and ideas to suppliers or internal teams

Nice to have

• supplier relations is a plus

Benefits

• 18 days PTO
• 11 Holidays (8 company recognized & 3 floating holidays)
• 16 hours per year of paid Volunteer Time Off (VTO)
• Competitive Healthcare
• High Deductible Heath Plan Option with $0 monthly premium for teammate-only coverage
• Dental Base Plan Coverage
• 100% AvidXchange paid Life Insurance
• 100% AvidXchange paid Long-Term Disability
• 100% AvidXchange paid Short-Term Disability
• Employee Assistance Program (EAP)
• Onsite Health Clinic with Atrium Health
• 401(k) Match: 100% match on the first 3% of your salary, plus 50% match on the next 2%

Before you apply

• Must be currently authorized to work in the United States on a full-time basis
• AvidXchange does not provide sponsorship for employment-based work visas for this position

About the company

AvidXchange is a provider of accounts payable automation software and payment solutions for middle-market businesses and their suppliers. Founded in 2000 in Charlotte, NC, it has over 1,300 teammates working across the U.S. or remotely.