IA Account Manager I

The role

The Payment Accelerator Account Manager I manages an assigned supplier portfolio to drive program engagement, revenue growth, and account health. This role builds supplier relationships, provides program education, and performs proactive collections and recovery activities.

What you will do

• Manage and grow supplier relationships through proactive outreach, onboarding, education, and retention efforts.
• Monitor portfolio performance and account activity to identify growth opportunities, declining engagement, and potential financial risk.
• Own supplier inquiries and account issues, coordinating with internal teams to achieve timely and accurate resolution.
• Manage account recovery and preventive collections, including outstanding balances, payment commitments, approved repayment arrangements, and appropriate escalations.
• Maintain accurate account records and document supplier interactions, commitments, and follow-up actions.
• Use reporting and business tools to prioritize work, track outcomes, and meet established revenue, engagement, recovery, and service goals.
• Collaborate across departments and recommend improvements to processes and supplier communications.
• Perform additional duties as assigned.

Required qualifications

• Experience in account management, customer service, financial services, collections, or a related field.
• Strong communication and relationship management skills.
• Ability to explain program requirements and navigate sensitive financial conversations.
• Strong analytical, organizational, and problem-solving skills.
• Ability to manage competing priorities and work effectively across CRM systems, reporting tools, and operational platforms.

Nice to have

• An entrepreneurial mindset

Benefits

• 18 days PTO
• 11 Holidays (8 company recognized & 3 floating holidays)
• 16 hours per year of paid Volunteer Time Off (VTO)
• Competitive Healthcare
• High Deductible Heath Plan Option with $0 monthly premium for teammate-only coverage
• Dental Base Plan Coverage
• 100% AvidXchange paid Life Insurance
• 100% AvidXchange paid Long-Term Disability
• 100% AvidXchange paid Short-Term Disability
• Employee Assistance Program (EAP)
• Onsite Health Clinic with Atrium Health
• 401(k) Match: 100% match on the first 3% of your salary, plus 50% match on the next 2%

Before you apply

• Applicants must be currently authorized to work in the United States on a full-time basis.
• AvidXchange does not provide sponsorship for employment-based work visas for this position.

About the company

AvidXchange is a provider of accounts payable automation software and payment solutions for middle-market businesses and their suppliers. Founded in 2000 in Charlotte, NC, the company has over 1,300 teammates working across the U.S. or remotely.