IT Operations Specialist

The role

The IT Operations Specialist supports day-to-day internal IT processes to keep employees productive and equipped. The role focuses on IT Operations with opportunities to support internal IT systems and automation.

What you will do

• Support onboarding and offboarding processes including device preparation and equipment return.
• Provide equipment, software, licenses, and day-to-day IT support to employees and contractors.
• Coordinate access requests and follow through on approvals and fulfillment.
• Provide on-site support for employees and workplace IT needs like meeting rooms and printers.
• Track hardware inventory and stock levels.
• Organize equipment logistics and support procurement-related follow-up.
• Work with internal stakeholders to keep IT requests and operational processes running smoothly.

Required qualifications

• Experience in IT Operations, IT support, workplace support, or a similar internal IT role.
• Hands-on experience supporting employees with day-to-day IT requests in macOS, Windows and Linux environments.
• Experience with onboarding and offboarding, equipment provisioning, software and license distribution, and access-related processes.
• Experience working with ticketing systems, request queues, and operational workflows with SLA-sensitive tasks.
• Attention to detail in process-driven work.

Nice to have

• Experience with Google Workspace or similar internal IT systems.
• Experience with MDM or endpoint management tools such as Jamf, Intune, or similar.
• Experience helping with administration of internal IT systems, SaaS tools, or access management platforms.
• Python scripting skills or other automation experience.
• Experience in a fast-growing startup or product company.
• Experience supporting audit or compliance-related operational requirements in IT processes.

Before you apply

• Candidates are required to be authorized to work in the U.S.
• The employer is not offering relocation or sponsorship.
• Remote work options are not available.

About the company

Avride is an equal opportunity employer committed to providing reasonable accommodations to qualified applicants and employees with disabilities.