Axon
Director, Professional Services
Scottsdale, Arizona, United States. Posted 22 days ago
The role
You will lead the Enterprise Technical Program Management team, which includes onsite delivery leads for large enterprise customers. You will manage a portfolio of enterprise projects, oversee resource allocation, and develop program managers.
What you will do
- Lead the Enterprise Technical Program Management team across the Americas
- Develop future leaders and create growth paths for program managers
- Review statements of work and support scoping and planning of large projects with Sales
- Own operational planning including resource allocation and program scaling
- Establish performance measures and quality standards
- Provide hands-on operational support on projects when needed
- Serve as the executive point of escalation for complex customer issues
- Work with senior leaders in Product, Engineering, Customer Success and Sales to influence roadmap decisions
- Work with Professional Services leadership to expand and scale the customer deployment process
Required qualifications
- 7+ years of progressive leadership experience managing technical programs
- Experience developing a team of program managers at varying levels
- Experience setting direction and building scalable operational frameworks
- Experience with operational planning, including resource planning and forecasting
- Experience leading customer engagement with executive-level stakeholders
- Experience influencing decisions across cross-functional and senior leadership groups
- Experience handling escalations and incidents
- Experience communicating clearly with executives
- Working knowledge of SaaS, cloud infrastructure, networking and enterprise IT systems
- Analytical mindset for making data-informed decisions and building accountability through metrics
Nice to have
- experience supporting large enterprise software systems
- scaling large teams
- Project Management Professional (PMP) or similar program management certification
Benefits
- Competitive salary
- 401k with employer match
- Discretionary paid time off
- Paid parental leave for all
- Medical, Dental, Vision plans
- Fitness Programs
- Emotional & Mental Wellness support
- Learning & Development programs
- Employee Resource Groups (ERGs)
- Snacks in offices
Before you apply
- Some roles may also require legal eligibility to work in a firearms environment
About the company
Axon is on a mission to Protect Life using an ecosystem of devices and cloud software. The company works to address critical safety and justice issues.