Professional Services Manager II

The role

You will serve as a customer-facing technical deployment expert responsible for implementing, configuring, validating, troubleshooting, and supporting Axon public safety technology in the field. You will own deployments from pre-installation planning through installation, configuration, commissioning, customer training, and handoff.

What you will do

• Own assigned deployments from initial preparation through successful customer handoff.
• Serve as the onsite Axon technical lead and primary deployment point of contact.
• Install, configure, commission, validate, and support Axon hardware, software, cameras, networking equipment, and connected technologies.
• Perform pre-deployment technical reviews and verify site readiness.
• Execute field commissioning and system validation testing.
• Manage multiple deployments, deadlines, and changing priorities.
• Identify potential deployment risks early and work with customers and internal teams to resolve them.
• Troubleshoot hardware, software, networking, cellular connectivity, cameras, and Windows systems.
• Conduct technical and operational training for customer administrators, technical contacts, and end users.
• Create and maintain accurate site assessments, network diagrams, installation records, and deployment reports.

Required qualifications

• 3+ years of hands-on technical deployment, implementation, field service, professional services, systems integration, or comparable experience.
• Strong knowledge of TCP/IP networking and network troubleshooting.
• Experience deploying and troubleshooting technology in IP-based network environments.
• Working knowledge of LAN, WAN, VPN, VLAN, DHCP, DNS, switching, routing, wireless, and cellular communications.
• Hands-on experience installing, configuring, supporting, or troubleshooting network-connected hardware and software.
• Working knowledge of Windows operating systems and applications.
• Strong troubleshooting and root-cause-analysis skills across hardware, software, networking, and infrastructure.
• Demonstrated experience working directly with customers in technical environments.
• Ability to independently own technical projects from preparation through completion.
• Ability to read and follow technical documentation, diagrams, installation standards, and defined deployment procedures.
• Strong written and verbal communication skills.
• Ability to explain technical concepts and train both technical and non-technical users.

Nice to have

• Public safety technology
• Field-based technology deployments
• Automated License Plate Recognition (ALPR)
• IP cameras and video systems
• Physical security systems
• Low-voltage cabling, termination, and testing
• Vehicle electronics and 12V DC systems
• Cradlepoint routers, NCOS, or NetCloud
• Cellular and wireless communications
• Windows server environments

Benefits

• Competitive salary
• 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• Snacks in our offices

Before you apply

• Some roles may also require legal eligibility to work in a firearms environment.

About the company

Axon is on a mission to Protect Life using an ecosystem of devices and cloud software. The company works to address critical safety and justice issues.