Principal Vendor Operations Manager, ALPR

The role

You will own the operational and commercial lifecycle of the Vehicle Intelligence partner ecosystem across AMER. You will build and scale operational machinery for partner validation, onboarding, billing, and quality governance.

What you will do

• Evaluate prospective field installation partners for technical competency and capacity
• Negotiate regional and national labor rate cards and pricing structures
• Audit contractor invoices against physical milestone sign-offs
• Design and enforce a mandatory partner onboarding framework
• Integrate partner workflows across Salesforce, Asana, and internal tools
• Build and maintain partner scorecards tracking performance metrics
• Lead structured, data-driven Quarterly Business Reviews with partner executives
• Conduct root-cause failure analysis on field defects and hardware failures
• Embed partner pricing and constraints into Pre-Sales scoping models
• Model labor demand against sales pipeline for capacity planning

Required qualifications

• 8–12+ years of progressive operational leadership in vendor operations, technical field operations, telecom/broadband deployment, commercial electrical contracting, or systems integration at scale
• Experience scaling partner ecosystems
• Understanding of physical infrastructure deployments including conduit bending, bucket truck operations, core drilling, electrical panels, low-voltage wiring, grounding, structural mounting, and OSHA
• Ability to build unit-economic models and negotiate commercial rate cards
• Ability to audit contractor billings
• Understanding of state-by-state electrical licensing requirements, municipal permitting, and jurisdictional labor dynamics
• Proficiency in Salesforce, Asana, BI dashboards (Sigma, Tableau, PowerBI), and ERP/billing platforms

Benefits

• Competitive salary
• 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• Snacks in our offices

Before you apply

• Some roles may also require legal eligibility to work in a firearms environment

About the company

Axon is on a mission to Protect Life using an ecosystem of devices and cloud software. The company works to solve critical safety and justice issues.