Field Deployment Engineer, Counter-UAS (LATAM)

The role

You will lead end-to-end deployments of Dedrone smart airspace security solutions. This includes pre-deployment planning, hardware logistics, on-site support, and delivering training to customer teams.

What you will do

• Lead end-to-end deployments including planning, logistics, and on-site support
• Deliver role-based training to customer drone teams, public safety operators, and IT teams
• Guide customers in creating operational policies and workflows
• Coordinate and manage third-party training and integration vendors
• Conduct site assessments for hardware placement and operational design
• Build, iterate, and maintain deployment documentation and training plans
• Provide post-deployment monitoring and escalation
• Capture and relay customer feature requests and bug reports to Product and Engineering
• Attend strategic customer meetings with Sales
• Lead or assist in POCs and support RFP/RFI responses

Required qualifications

• 3–5 years of experience in customer-facing roles
• Direct experience deploying hardware/software solutions in complex operational environments
• Deep familiarity with IP networking, SNMP, DHCP, PoE, Linux CLI, and basic system administration
• Confident training presence
• Experience working with public safety agencies, particularly law enforcement or security operations
• Project and stakeholder management skills
• Willingness to travel heavily
• Must be able to lift at least 50 pounds
• Must be physically capable of climbing ladders, stairs, and working in an elevated environment

Nice to have

• FAA Part 107 certification preferred or obtained within 3 months

About the company

Axon is on a mission to Protect Life using an ecosystem of devices and cloud software. Dedrone, by Axon, is a smart airspace security company providing command and control solutions to protect against drone threats.