Mission Engineer - Colorado Springs

The role

You will be the primary owner of customer outcomes within a strategic account by designing, building, and shipping new capabilities on Axon's platform. You will work onsite to translate agency problems into technical solutions using AI agents, workflows, and integrations.

What you will do

• Discover agency problems onsite and translate them into buildable, compliant solutions
• Design and ship working tools on Axon's platform including AI agents, workflows, and data pipelines
• Configure, integrate, and extend DEMS, Fusus, AI Era, Records, and related systems
• Iterate in the field until adoption sticks
• Troubleshoot onsite and coordinate root-cause resolution across teams
• Build and deploy AI-powered workflows
• Drive hands-on adoption with users
• Assess workflows onsite to identify friction and mission impact
• Build trusted relationships with agency leadership and lead strategic reviews
• Capture customer insights and share field intelligence with Product and Engineering

Required qualifications

• Experience in customer-facing technical roles, program management, operational transformation, or complex deployment environments (typically 8+ years)
• Proven builder who has shipped working automations, agents, workflows, integrations, or AI-enabled tools in customer environments
• Comfort working across technical and operational domains including hardware, software, cloud, AI-enabled technologies, and integrated systems
• Strong communication with technical teams and senior stakeholders
• Full ownership mentality in ambiguous, fast-changing environments
• Ability to obtain and maintain CJIS compliance and adhere to security standards

Nice to have

• Former law enforcement or military experience
• Experience in public safety, law enforcement, corrections, or other mission-critical operational environments
• Familiarity with Records, Evidence, digital workflows, AI-enabled platforms, or integrated public safety ecosystems
• Background in forward-deployed engineering, solutions architecture, or operational transformation at scale

Benefits

• Competitive salary
• 401(k) with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, dental, and vision plans
• Fitness programs
• Emotional and mental wellness support
• Learning and development programs
• Snacks in our offices

Before you apply

• Ability to obtain and maintain CJIS compliance
• Some roles may require legal eligibility to work in a firearms environment

About the company

Axon is on a mission to Protect Life using an ecosystem of devices and cloud software. They pursue critical safety and justice issues through their products.