Unified Communications Integration Engineer, Public Safety

The role

You will integrate and deploy a Cloud-Based Emergency Real-Time Communication Platform. You will be responsible for the interoperability of RTC and VoIP Signaling Services and act as a technical liaison between Engineering and the Business.

What you will do

• Deliver a highly available 911 Infrastructure as part of a real-time communication team.
• Configure and troubleshoot Carbyne’s Novel Emergency Communication Platform.
• Provide clients with customized communication solutions for unified communications services.
• Install, maintain, integrate, and contribute to PBX projects and UC solutions.
• Create and maintain technical specs and solution documents.
• Onboard new customers in alignment with customer requirements and solution specifications.
• Provide technical support and training for the Operations team on 911 emergency communications systems.
• Interact with internal stakeholders including Operations, R&D, Sales, CTO Office, and Product Managers.

Required qualifications

• Proven experience with VoIP architecture.
• Hands-on installation experience deploying open-source UC (such as Kamailio, FreeSWITCH, Asterisk, etc.).
• Extensive knowledge and understanding of VoIP deployments and protocols like SIP, SDP, RTP, Web RTC, and their troubleshooting.
• Understanding of video/audio codecs, packetization, encryption, and transport.
• 3+ years of experience in solutions deployment of open-source VoIP solutions.
• 3+ years of experience in networking.
• Full knowledge of the OSI model and deep understanding of 1-7 Network Layers.
• Good understanding of Linux environments, including bash scripting.
• Hands-on experience deployment on Private and Public network/security clouds (AWS).

Nice to have

• Industry certifications like CCIE, CCNP, CCNA Voice
• Knowledge of Docker and Kubernetes
• Knowledge of AWS infrastructure

Benefits

• Competitive salary
• 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, dental, and Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• Snacks in our offices

Before you apply

• Some roles may also require legal eligibility to work in a firearms environment.

About the company

Axon is on a mission to Protect Life using an ecosystem of devices and cloud software. Axon 911 combines modern 911 infrastructure with an AI intelligence layer.