Unified Communications Integration Engineer, Public Safety

Phoenix, Arizona, United States. Posted 2 months ago

The role

You will integrate and deploy a Cloud-Based Emergency Real-Time Communication Platform. You will manage the interoperability of RTC and VoIP Signaling Services and act as a technical liaison between Engineering and the Business.

What you will do

Deliver a highly available 911 Infrastructure as part of a real-time communication team
Configure and troubleshoot Carbyne’s Novel Emergency Communication Platform
Provide clients with customized communication solutions for unified communications services
Install, maintain, integrate, and contribute to PBX projects and UC solutions
Create and maintain technical specs and solution documents
Onboard new customers in alignment with customer requirements and solution specifications
Provide technical support and training for the Operations team on 911 emergency communications systems
Interact with internal stakeholders including Operations, R&D, Sales, CTO Office, and Product Managers

Required qualifications

Proven experience with VoIP architecture
Hands-on installation experience deploying open-source UC such as Kamailio, FreeSWITCH, Asterisk, etc.
Extensive knowledge and understanding of VoIP deployments and protocols like SIP, SDP, RTP, Web RTC, and their troubleshooting
Understanding of video/audio codecs, packetization, encryption, and transport
3+ years of experience in solutions deployment of open-source VoIP solutions
3+ years of experience in networking
Full knowledge of the OSI model and deep understanding of 1-7 Network Layers
Good understanding of Linux environments, including bash scripting
Hands-on experience deployment on Private and Public network/security clouds (AWS)

Nice to have

Industry certifications like CCIE, CCNP, CCNA Voice
Knowledge of Docker and Kubernetes
Knowledge of AWS infrastructure

Benefits

Competitive salary
401k with employer match
Discretionary paid time off
Paid parental leave for all
Medical, dental, and Vision plans
Fitness Programs
Emotional & Mental Wellness support
Learning & Development programs
Snacks in our offices

Before you apply

Some roles may also require legal eligibility to work in a firearms environment

About the company

Axon is on a mission to Protect Life using an ecosystem of devices and cloud software. Axon 911 combines modern 911 infrastructure with an AI intelligence layer.