Mission Operator - Chicago Police Department

The role

You will serve as a technical advisor for public safety agencies to maximize the value of Axon's technology ecosystem. You will provide technical leadership, troubleshoot complex issues, and lead deployments to drive customer adoption and operational improvements.

What you will do

• Serve as the primary technical advisor for assigned public safety agencies.
• Build trusted relationships with technical, operational, and executive stakeholders.
• Conduct regular business and technology reviews.
• Develop long-term customer success and technology adoption strategies.
• Independently troubleshoot complex software, hardware, networking, cloud, and integration issues.
• Lead technical escalations involving Product, Engineering, Support, and Professional Services.
• Guide implementation planning, architecture discussions, and technology modernization.
• Lead deployments across multiple Axon products.
• Analyze customer health, adoption metrics, and operational performance.
• Deliver advanced technical training.

Required qualifications

• 5–7 years of experience in technical account management, customer success, implementation, solution engineering, or comparable customer-facing technical roles.
• Experience supporting enterprise software, SaaS platforms, cloud technologies, or integrated technology environments.
• Strong troubleshooting, analytical thinking, and root-cause analysis skills.
• Working knowledge of networking, cloud infrastructure, enterprise integrations, and modern IT environments.
• Proven ability to independently manage complex customer relationships.
• Strong executive communication and consulting skills.
• Ability to travel as required.
• Ability to obtain and maintain CJIS compliance and satisfy customer background requirements.

Benefits

• Competitive salary
• 401(k) with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, dental, and vision plans
• Fitness programs
• Emotional and mental wellness support
• Learning and development programs
• Snacks in our offices

Before you apply

• Ability to obtain and maintain CJIS compliance and satisfy customer background requirements.
• Some roles may also require legal eligibility to work in a firearms environment.

About the company

Axon is on a mission to Protect Life using an ecosystem of devices and cloud software. The company works to pursue society's most critical safety and justice issues.