Order Management Analyst

The role

You will manage end-to-end order processing, including validation, booking, and system corrections. You will partner with cross-functional teams to ensure the accuracy and integrity of order-to-cash operations.

What you will do

• Manage end-to-end order processing including validation, booking, amendments, system corrections, and releases.
• Review and interpret contracts, pricing structures, and commercial terms.
• Resolve complex order issues impacting bookings, fulfillment, invoicing, or compliance.
• Partner with Sales, Sales Operations, Finance, Fulfillment, and Product teams.
• Perform internal audits and quality checks for revenue controls and operational standards.
• Drive continuous improvement initiatives including automation and workflow optimization.
• Deliver process training and mentor junior analysts.
• Contribute to pipeline reviews and provide operational insight for revenue forecasting.

Required qualifications

• 4+ years of experience in Order Management, Revenue Operations, or Order-to-Cash environments.
• Ability to independently manage complex global transactions with minimal supervision.
• Strong understanding of revenue controls, audit requirements, and booking compliance.
• Advanced proficiency in ERP and CRM systems (e.g., Salesforce, D365, SAP, NetSuite, or similar).
• Strong analytical skills and experience using reporting tools (Excel, Sigma, or similar platforms).
• Ability to influence cross-functional stakeholders and drive resolution in ambiguous situations.
• Continuous improvement mindset with experience implementing process enhancements or automation.

Benefits

• Competitive salary
• 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• Employee Resource Groups (ERGs)
• Snacks in our offices

Before you apply

• Some roles may also require legal eligibility to work in a firearms environment.

About the company

Axon is on a mission to Protect Life using an ecosystem of devices and cloud software. The company works to address critical safety and justice issues.