Professional Services Manager II, Enterprise

The role

You will drive pre-sale and post-sale initiatives for Axon products including Evidence.com and body-worn cameras. You will manage the deployment of technical solutions and act as a trusted advisor to ensure customer adoption.

What you will do

• Provide consulting, test and evaluations, and deployment needs assessments to corporate leaders and decision-makers.
• Plan, coordinate, and execute program implementations for Axon products.
• Oversee large and complex deployments and manage project scope and timelines.
• Work with C-Suite Leadership, Directors of IT, and Directors of Security.
• Develop and deliver training plans and materials.
• Maintain detailed documentation of training sessions and deployment milestones.
• Document and communicate customer feature requests and issues.
• Partner with Sales, Customer Success, Finance, and Product Management.
• Utilize Smartsheets to manage project timelines and resource allocation.

Required qualifications

• BS/BA or equivalent knowledge and experience.
• Extensive experience in project management, including coordination and resource tracking.
• Experience implementing and/or leading an Axon body-worn camera program.
• Understanding of software and hardware implementation, particularly in SaaS environments.
• Proficiency in Smartsheets or similar project management tools.
• Experience working with corporate, retail, and security-based organizations.
• Excellent written and verbal communication skills.
• Ability to work independently and take ownership of projects.
• Willingness to travel throughout North America, with potential for international travel.

Nice to have

• In-depth knowledge of Axon products and digital evidence management systems

Benefits

• Competitive salary
• 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• Employee Resource Groups (ERGs)
• Snacks in offices

Before you apply

• Some roles may also require legal eligibility to work in a firearms environment.

About the company

Axon is on a mission to Protect Life using an ecosystem of devices and cloud software. The company works to address critical safety and justice issues.