Axon

Field Deployment Engineer, Northern Europe

Amsterdam, North Holland, Netherlands. Posted 9 days ago

The role

You will drive customer success and technical adoption of Axon products and solutions for Public Safety and adjacent sectors. You will act as a technical expert and liaison to ensure successful technology use.

What you will do

  • Become the dedicated technical expert across the Axon ecosystem
  • Serve as a technical liaison between Axon, the customer, and strategic delivery partners
  • Follow-up on all requests submitted from customers
  • Work with the sales team to support existing customers
  • Manage tickets and RMA through the entire life cycle of adoption
  • Coordinate and schedule regular calls with existing customers
  • Focus on customer loyalty
  • Suggest new and innovative ways to keep customers succeeding with Axon products
  • Facilitate integration with existing customer platforms
  • Installation and commissioning

Required qualifications

  • Fluent Dutch and English written and verbal communication skills
  • Tactically focused on managing customer success adoption
  • Mission driven mentality, highly motivated, with a drive to execute on tasks
  • Working knowledge of enterprise networking including TCP/IP, routing, switching, DNS, DHCP, VPNs, firewalls, and connectivity troubleshooting
  • Working knowledge of SaaS platforms, cloud applications, APIs, identity management, authentication, and enterprise software administration
  • Working knowledge of Windows environments, Active Directory / Entra ID, and enterprise endpoint management concepts
  • Working knowledge of integration patterns, system interoperability, and enterprise application ecosystems
  • Technical troubleshooting across software, networking, configuration, and infrastructure domains
  • Ability to legally live in territory
  • Ability to travel to other countries as required
  • Ability to work with all levels in an organization effectively and build strong partnerships
  • Proficiency in MS Office, CRM, and collaboration tools (i.e. Salesforce, Trello, etc.)

About the company

Axon is on a mission to Protect Life using an ecosystem of devices and cloud software. The company pursues critical safety and justice issues.

Field Deployment Engineer, Northern Europe at Axon | JobZoey