Senior Manager, R&D Product Enablement

The role

You will own how product knowledge reaches customers by leading a team of approximately 8 direct reports. You will manage the production and governance of release notes, technical documentation, localized content, and product launch communications.

What you will do

• Own the Product Enablement strategic plan and annual roadmap
• Translate operational work into a narrative of business impact
• Build and maintain relationships with senior leaders
• Establish prioritization frameworks for content investment
• Lead the team responsible for the Help Site and technical documentation
• Set quality standards, style guidelines, and standard operating procedures
• Own the Release Notes process and governance
• Own the sequencing and delivery of localized content
• Drive responsible adoption of AI tools across workflows
• Directly manage a team of ~8 direct reports

Required qualifications

• Bachelor's degree or equivalent experience
• 5+ years of experience in technical documentation, product content, product communications, enablement, or program management
• 2+ years of experience as a people manager
• Experience leading a team of 8 or more direct reports
• Ability to manage multiple workstreams and stakeholders simultaneously
• Experience owning content or communications quality standards and governance processes
• Experience using project and work-tracking tools (e.g., Jira, Smartsheet)
• Clear, concise, and effective communicator, written and verbal

Nice to have

• Experience managing technical writing or documentation teams
• Experience leading content for Saas, hardware, or software products
• Experience with localization and translation programs
• Hands-on experience applying generative AI tools to content workflows
• Experience with release communications for SaaS, hardware, or software products
• Experience in a product or customer enablement function
• Experience leading teams through organizational change or transition
• Working with public safety customers
• Project Management Professional (PMP) certification

Benefits

• Competitive salary
• 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• Employee Resource Groups (ERGs)
• Snacks in our offices

Before you apply

• Some roles may also require legal eligibility to work in a firearms environment

About the company

Axon is on a mission to Protect Life using an ecosystem of devices and cloud software. The company pursues critical safety and justice issues through its products.