Professional Services Manager I, Fleet

The role

This is a post-sale, customer-facing role to deploy network, hardware, and software solutions for Axon Fleet solutions. You will implement solutions, conduct training, and troubleshoot applications and networks.

What you will do

• Identify and implement solutions within minimal assistance
• Assist clients to monitor software implementation lifecycles and customizations
• Conduct training sessions with customer technical points of contact and end users
• Create accurate computer network diagrams and documentation
• Customer coordination and execution of field commissioning tests
• Deliver timely and detailed project deployment reports
• Engage with technology decision makers post-sale
• Escalate product irregularities and problems to Product Managers
• Maintain regular and predictable attendance
• Synchronize the operation of Axon products for Fleet solutions

Required qualifications

• Ability to perform job functions from any location with minimal oversight
• Ability to stand, bend, and stoop for upwards of 8 hours a day
• Ability to lift or carry tools up to 75 lbs. on a regular basis
• Flexibility to take on additional projects and adapt to changes in priorities
• Aptitude to work within a team and as an individual contributor
• Reside within reasonable proximity to a major airport
• 3+ Years of advanced computer network implementation including systems software, Windows operating systems and applications software, hardware, and configurations
• Familiarity with data transfer concepts WAN access types, local area networking, physical layer infrastructure, wireless technologies, access point networks and virtual private networking
• Experience implementing and deploying products in IP-based Ethernet networks, including layer 2, layer 3, LAN, WAN, VPN
• A valid driver’s license

Nice to have

• A+, Network + or equivalent
• Basic understanding 12-volt DC circuit theory, electrical wiring diagrams, possess mechanical dexterity and troubleshooting skills
• Emergency Vehicle Technician or similar ASE Electronics certifications
• Military electronics technician
• Cradlepoint router or equivalent configuration, implementation and deployment knowledge
• Cradlepoint Network Associate certification
• Cradlepoint Network Professional certification

Benefits

• Competitive salary
• 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• Employee Resource Groups (ERGs)
• Snacks in our offices

Before you apply

• Some roles may also require legal eligibility to work in a firearms environment

About the company

Axon is on a mission to Protect Life using an ecosystem of devices and cloud software. The company works to address critical safety and justice issues.