Technical Account Manager - C-UAS

The role

You will be the technical face of Dedrone inside a strategic Counter-UAS program in Europe. You will provide technical expertise, operational ownership, and customer advocacy for DedroneTracker.AI, RF sensors, radar, and EO/IR camera systems.

What you will do

• Perform test flights with drones to verify sensor performance.
• Configure drones for automated circle flights and analyze server data.
• Serve as the primary technical liaison between Dedrone and the customer program office.
• Participate in operational and technical meetings with the customer.
• Build and maintain an internal Axon / Dedrone network to support teams.
• Provide hands-on field support including sensor commissioning and hardware setup.
• Monitor support tickets and provide tier-2 technical troubleshooting.
• Ensure Service Level Requirements and contractual obligations are met.
• Facilitate training and knowledge transfer for customer operators.
• Maintain and administer deployment records.

Required qualifications

• EU citizenship for security clearance purposes
• Fluent in English
• 5+ years of experience in an IT, network engineering, RF / sensor field engineering, or technical deployment role
• Proven track record of managing customer relationships and technical projects successfully
• Ability to work autonomously with minimal oversight
• Working knowledge of Linux and Ubuntu - SSH
• Network administration: TCP/IP, VLANs, DHCP, DNS, SSH, firewalls, VPNs, LTE backhaul
• Basic SQL, certificate management
• Knowledge of on-prem, offline / air-gapped, and cloud deployment models
• Active Directory / Entra ID and identity integration patterns
• API integrations and SaaS application administration
• Strong documentation discipline

Nice to have

• Counter UAS or drone pilot experience
• Experience working with law enforcement, defense, or government entities

About the company

Axon is on a mission to Protect Life using an ecosystem of devices and cloud software. Dedrone is an Axon company.