Mission Operator II – Federal CEW Support, Washington DC

The role

You will serve as a technical advisor for public safety agencies to help them maximize the value of Axon's technology ecosystem. You will lead deployments, troubleshoot complex technical issues, and build strategic partnerships with stakeholders.

What you will do

• Serve as the primary technical advisor for assigned public safety agencies.
• Build trusted relationships with technical, operational, and executive stakeholders.
• Conduct regular business and technology reviews.
• Develop long-term customer success and technology adoption strategies.
• Independently troubleshoot complex software, hardware, networking, cloud, and integration issues.
• Lead technical escalations involving Product, Engineering, Support, and Professional Services.
• Lead deployments across multiple Axon products.
• Analyze customer health, adoption metrics, and operational performance.
• Deliver advanced technical training.
• Lead onsite deployments, executive engagements, and critical customer situations.

Required qualifications

• 5–7 years of experience in technical account management, customer success, implementation, solution engineering, or comparable customer-facing technical roles.
• Experience supporting enterprise software, SaaS platforms, cloud technologies, or integrated technology environments.
• Strong troubleshooting, analytical thinking, and root-cause analysis skills.
• Working knowledge of networking, cloud infrastructure, enterprise integrations, and modern IT environments.
• Proven ability to independently manage complex customer relationships.
• Strong executive communication and consulting skills.
• Ability to travel as required.
• Ability to obtain and maintain CJIS compliance and satisfy customer background requirements.

Nice to have

• Applicants based or able to relocate to Washington DC or Lyons, NJ may be preferred.

Benefits

• Competitive salary
• 401(k) with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, dental, and vision plans
• Fitness programs
• Emotional and mental wellness support
• Learning and development programs
• Snacks in our offices

Before you apply

• Ability to obtain and maintain CJIS compliance and satisfy customer background requirements.
• Some roles may also require legal eligibility to work in a firearms environment.

About the company

Axon is on a mission to Protect Life using an ecosystem of devices and cloud software. They pursue society's most critical safety and justice issues.